AUTOMOTIVE SERVICE MANAGER

Allen Turner Automotive is seeking a results-driven and experienced Service Manager to lead our high-performing service team. This is a great opportunity for a dynamic, motivated leader with a strong background in service management and a passion for delivering an exceptional customer experience.

The ideal candidate will demonstrate exceptional leadership, communication, and organizational skills, with a proven ability to enhance customer satisfaction, streamline service operations, and drive overall team performance. A commitment to excellence, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.

Benefits

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid vacation & holidays
• 5-day work week
• Employee purchase program
• Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
• A friendly, professional work environment
• Opportunities to advance within the company

Job Duties

• Lead, manage, and motivate a team of service technicians and customer service representatives.
• Oversee the daily operations of the service department, ensuring efficiency and quality standards are met.
• Develop and implement strategic plans to improve service delivery and customer satisfaction.
• Analyze service performance data and implement corrective actions as needed.
• Ensure compliance with safety regulations, industry standards, and company policies.
• Manage inventory, equipment, and supplies to ensure the department’s smooth operation.
• Cultivate and maintain strong relationships with customers, addressing inquiries and resolving service-related issues.
• Prepare and manage department budgets, ensuring profitability and cost control.
• Drive continuous improvement initiatives, fostering a culture of excellence and accountability within the team.
• Flexibility to handle additional responsibilities as needed to support the business and adapt to evolving needs.
• 5+ years Automotive Service management experience
• Proven ability to lead and develop teams, with a focus on service excellence and operational efficiency.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication and interpersonal abilities.
• Ability to manage budgets and financial reports effectively.
• Familiarity with service software systems and tools.
• Valid driver’s license and reliable transportation.
• Willing to submit to pre-employment drug screen and background check